In this article:
Where is it?
You’ll add and manage Handling Fees from the Configure tab:
How is it used?
Some events need to charge a handling, processing, or service fee. It might be used for:
- Recouping the cost of processing registrations
- Passing a third-party fee along to the registrant
- A Handling Fee displays as a separate line item on participant invoices.
You can create as many Handling Fees as your event needs. You can apply them to the invoice as a whole, or only to specific items.
Creating a Handling Fee
In this example, when someone registers for our event, we ship them a physical welcome package. We’ll add a flat Handling Fee to cover packing and shipping.
Since this fee needs to be charged upon registration, we’ll connect it to our admission price.
- Step 1. We’re assuming here that you’ve already set up the Registration Types and/or Registration Options that will be connected to this Handling Fee.
- Step 2. Once that’s done, head to the Configure tab. Choose Reg Types/Options, then Handling Fees:
- Step 3. Choose whether the fee is a Fixed amount or a Percentage. Then enter the amount.
- Step 4. Choose whether to apply the fee to the whole invoice, or specific charges.
- Step 5. In the Conditions section, choose which Registration Type or Option you want this fee to apply to. Here, we’re choosing the Admission Registration Option. That way, this fee only applies to the registration charge:
- Step 6. Click Submit to save the fee.
- You can return to the Handling Fees page any time to update or delete your fees:
What participants see
When a participant completes registration, they’ll see the Handling Fee as a separate line on their invoice:
What Admins see
Once you’ve set up a Handling Fee, you can add it as a column on the Attendee List or Company List You might want to include it alongside other payment-related columns when you run reports:
