You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
We Make Meetings Work.
Home > 1x1 Meetings > FAQ: 1x1 Meetings > How do I cancel a meeting and notify participants?
How do I cancel a meeting and notify participants?
print icon

In this article:

Moderated meeting program

In a Moderated program, the event Admin handles all cancellations.

As Admin, you can cancel a meeting for:

  • All participants
  • Some participants, leaving the rest as originally scheduled
Step 1. Head to either the Company List or the Attendee List page, depending on whose meeting you need to cancel:
Step 2. Filter the list to locate the participant whose meeting you need to cancel.
Then use the Action menu to choose Meeting Times:
Step 3. Click on the tab for the date, and then find the meeting you need to cancel. Click the Cancel button:
Step 4. You’ll see a pop up with all the cancellation details. There are several options here:
  • Attendees: You can click Select All to cancel everyone’s meeting. Or, you can check only those participants you want to remove, and the meeting will remain for everyone else.
  • Also remove all requests between attendees: By default, the original meeting request stays intact, so this meeting can be rescheduled later. If you’d rather cancel the request with the meeting, click Yes.
  • Reason/Note: These details are for internal tracking.
  • Send email: Choose Yes if you’d like all affected participants to get a cancellation notice (see below).
Step 5. If you chose the email notification, all affected participants will get an email that looks something like this:

Viewing a canceled meeting

You can see the details of canceled meetings any time. Head to the Meetings tab, and choose Meetings:


Your Meetings List now has a Cancelled tab. Click this, and you can see all the meetings that have been canceled for your event:

(Back to top)

Unmoderated meeting program

In an Unmoderated program, Attendees cancel their own meetings.

Step 1. The Attendee logs into MeetMax and heads to the Meeting Requests tab.
  • If they originally requested the meeting, they’ll choose the Sent page.
  • If they originally received the meeting request, they’ll choose the Received page.
Step 2. On either page, the Attendee sees all of their scheduled meetings. Each has a date and time link.
The person canceling clicks that link, and then chooses the Cancel option:
Received page view:
Sent page view:
Step 3. A pop-up then appears, where the person canceling can:
  • Choose a cancellation reason
  • Either delete the original meeting request, or leave it in place so another meeting can be scheduled
  • Add an optional personal note
The person canceling then clicks Submit. MeetMax will notify participants by email and in their MeetMax Inboxes.

Learn more:

scroll to top icon