Topics on this page:

1. About Surveys
2. Create a Survey
3. Test Your Survey
4. Administer the Survey
5. View Survey Results

About Surveys

The Survey tab allows you to create a pre- or post-event survey. You can only create one survey for your event. The default survey question format displays as a rating scale of 1 to 5; a comment box is displayed for each question. No other question formats are available.

Survey questions should be worded as statements (NOT questions), written in a manner in which the responses are rated on a scale of 1 to 5. For example, 'The breakout session on Financial Savings met your expectations.' The respondees would then rate the question on a scale of 1 to 5 (strongly disagree ... strongly agree).

The survey can be offered to attendees or to company contacts.

You can email the survey; recipients respond to the survey from within their email. Or, you can have attendees and/or company contacts log-in to the registration system and complete the survey on the Survey tab.

You can view the results on the administrator's survey tab

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Create a Survey

Survey questions are displayed in the order in which they are entered. You should finalize your survey questions off-line and when you are certain of the order of questions, then enter the questions into MeetMax. If you wish to change the order of questions, after the survey is created, you will need to delete the questions and re-enter them in the correct order.

To Add a Suvey Question:

• Type in your survey question in the blank text field.
  Use wording which reflects a rated scale answer.
• Click 'Add Question' to save your question.
• Continue adding questions until you have entered your entire survey.

To edit your question: click 'edit' to modify your question.

To delete the question: click 'delete'.
NOTE: Be sure you want to delete the question when you select this button as the question will automatically be deleted.  There is no delete confirmation.

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Test your Survey:

• From the Edit Conference tab, check off the survey tab, under Attendee Tabs. This will make the survey available to attendees to complete.
• If you have a test attendee set up, login using the test attendee's username and password. Otherwise, from the Main tab, click the 'Attendee Registration' reference link, and register as a test attendee
• When you see the survey tab displayed, click on this and complete the survey
• Return to your Survey tab on your administration screen
• Results will be tabulated on the administrator's Survey tab. A summary report is displayed on the screen.
• To view detailed results for a question, click on the number in the 'Avg Response' column for that question.
• When you are done testing, return to the Edit Conference tab and uncheck 'survey'. When you are ready to administer the survey, follow the instructions under "Administer a Survey".

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Administer a Survey

A survey can be administered by either sending it as a batch email attachment or by inviting attendees to login to their registration site.

Administering the Survey via Email

• Start from the Attendee (or Company) list. If you want to send the survey to only a subset of attendees (or companies), use the filters to generate the filtered list.
• Click on the Batch email icon on the top right of the list page.
• From the list of possible attachments, select 'survey'.
• Complete the remainder of the email form and process emails.

Administering the Survey via a Login

• From the 'Edit Conference' tab, under the 'Attendee Tabs' section, check the 'survey' box. This will display the survey for your attendees on a tab in their registration site.
• If you want companies to also take the survey, you will need to check the 'survey' box under the 'Company Contact Tabs' as well.
• From the Attendee (and/or Company) list page, use the batch email function to send an email inviting attendees (or companies) to login and complete the survey.
  You may want to attach the Registration Confirmation (select from the list of possible attachments), as this will include the link to log back in and their username and password.

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View Survey Results

Survey results are tabulated with a count of the responses to each question and the average response value.

• To see all of the responses for a question, click on the average response value for the question.
• You will be directed to a page listing each respondent, the score that respondent gave for the question and any comments that were made.
• To download into a spreadsheet, use your mouse to highlight the results on this page. Right mouse click, copy. Open a new Excel workbook, and paste the results into the first worksheet. Rename the sheet to correspond to the question number.

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