You can post a full or partial refund of a credit card payment, and that refund automatically transmits to your connected Payment Processor or Payment Gateway account.

Step 1. Head to the Attendee List:

Step 2. Filter the list to locate the person you need to refund. Use the Action menu to choose Balance:

Step 3. On the Adjust Balance page, click the Refund button:

Step 4. The form changes to include a CC Refund button.

MetMax enters the full payment amount by default. You can type in a partial amount instead. Don’t use any currency symbols or decimals:

Step 5. Click the Adjust button to process the refund, as shown above.

 

Viewing the transaction

On the Adjust Balance page, you’ll see the refund line item and a new Current Balance:

The refund also appears on the Transactions List:

Learn more:

• Working with the Transactions List
• Processing checks or money orders
• Manually adjusting a participant's balance