In this article:
- Where is it?
- Filtering the email logs
- Checking individual email sends
- What are the Current Statuses?
- Checking batch email sends
Where is it?
Once you’ve sent emails, you can check on them using the Messaging tab. Choose Email Logs:
- Emails shows you stats on individual emails you’ve sent
- Batches shows you overall stats on batch emails you’ve sent
| MeetMax sends email via SendGrid - a reliable, reputable email handler used by many of the largest internet services. |
Filtering the email logs
Both email logs have a Filter tool, so you can narrow the list. You can filter by any of these criteria:
As with any MeetMax list, you can use the + button to apply more than one filter.
In this example, we’ve filtered for emails sent before a certain date, with a specific word in the Subject line:
Checking individual email sends
In the Email Log, you’ll see:
- Emails you’ve sent to individual participants from anywhere in MeetMax
- The individual emails that make up each batch email you’ve sent
Head to the Messaging tab. Choose Email Logs, then Emails:
By default, MeetMax arranges the list by date sent, most recent first:
In the Subject and Attachment columns, you can see the content of each email.
The Attachment column shows the URL of the email Message or Custom Page you sent. If you didn’t use these tools for the email, you won’t see anything listed here.
What are the Current Statuses?
In the Current Status column, you’ll see any of these statuses:
- Processed: Send Grid has received the email and is preparing to deliver.
- Dropped: The email won’t be sent. There are several possible reasons for this.
- Deferred: The email can’t be delivered immediately, but SendGrid is continuing to try.
- Bounce: SendGrid attempted delivery, but couldn’t reach the recipient. There are several possible reasons.
- Delivered: The recipient’s email server has received the email.
- Open: The recipient has opened the email.
- Click: The recipient clicked a link in the email.
| This article from SendGrid has more detail on each status. | |
| If you're seeing that emails aren't reaching their recipients, make sure to add MeetMax as a trusted sender. |
Each status is a link. Let’s click on one to see the deeper details:
Here’s an example of an email in Click status. We can see the date and time it was delivered, and when the recipient clicked the link:
| When you send MeetMax links in emails, we automatically convert them to this format: em.meetmax.com. This conversion allows us to track clicks. |
Checking batch email sends
You’ll be using batch email at key points in your event, like sending out registration details or meeting schedules. You’ll want an overall picture of how these group emails are reaching your participants.
Head to the Messaging tab. Choose Email Logs, then Batches:
In this view, you’ll see the current stats for each batch email you’ve sent.
- Num Emails: This shows the number of emails in the batch.
- Delivered: The number of emails that reached the recipient.
- Bounced: The number of emails that weren’t delivered. There could be several reasons, including an incorrect email address, or an email address no longer existing.
- Clicked: The number of recipients who clicked a link in the email.
- Opened: The number of recipients who opened the email.
| After sending a batch email, you’ll immediately see the Num Emails stat. It will take a few minutes for the other stats to start appearing. |
Click on any of the numbers, and you’ll see a list of the recipients it represents.
In this example, we’ve noticed that 8 emails from our recent batch have bounced. Let’s click on that number to get more information:
Now, we can see the email addresses that bounced, and we can follow up with those participants:
