In this article:
- How it works
- Enabling this feature
- SMS notifications vs. Push notifications
- Changing the time format
- Adding an opt-in for attendees
- Can Attendees opt out?
How it works
Your attendees will need to provide a cellphone number and opt in to receiving texts from MeetMax.
With those two elements in place, MeetMax will send a reminder message before each of their scheduled 1x1 meetings:
SMS notifications vs. Push notifications
MeetMax offers several ways to communicate with Attendees during your event. You can use any or all of these options:
- Automated SMS meeting reminders: What we’re covering here.
- Batch SMS notifications: Send text messages to any group of Attendees.
- Mobile Push notifications: If you’re using our mobile apps, send opted-in users messages through the app.
Enabling this feature
To enable automated SMS meeting reminders, reach out to our Support team. They’ll configure two settings for you:
- How many minutes before each meeting should the reminder message send? We can set this between one minute and 15 minutes.
- What should the message say? Your message can have up to 250 characters. We can add the attendee’s first name, the time of their meeting, and the name of your event.
Changing the time format
The time in these text messages can be in either 12 hour format or 24 hour format.
To change it, head to the Configure menu. Choose Event Settings, then Main Details:
In the Time Format field, choose your preference:
Adding an opt-in for attendees
To use this feature, your event registration form needs two fields:
- Cellphone (Required field)
- Text Notifications (Required field)
| If you like, you can also create a form rule that reveals the Cellphone field only when someone chooses Yes for the Text Notifications field. |
Cellphone field setting
We recommend adding a Validation setting for the Cellphone field.
In the Form Editor, head to the Type column and click on the Edit icon:
In the pop-up, head to the Validation section. Choose the phone number format that fits your event:
With the Validation setting in place, MeetMax can ensure that cellphone numbers are always formatted correctly. That way your attendees will never miss a text notification.
Can Attendees opt out?
Even when an Attendee has previously opted in to receive text messages, we recommend giving them a way to opt back out during your event.
The Attendee can log into MeetMax and head to the Contact tab. They’ll access their registration form. They can opt out of texts, and click Submit to save:
