Setting up your event’s cancellation reasons

With MeetMax, you can track why participants cancel meetings, and use that data to improve future events. You set the criteria you want to track.

Where is it?

You’ll set the cancellation reasons you want to track from the Configure tab:

By default, MeetMax displays a choice of two reasons for canceling a meeting:

You might want to add reasons that help you better understand your participants’ motivations. You can set as many cancellation reasons as you need.

Step 1. Head to the Configure tab. Choose Form Layout, then Misc Fields:

Step 2. From there, click the Cancel request reasons link:

Step 3. You’ll now see the settings for a Drop down form field. You can change the two existing choices, and add your own.

For each reason, you’ll add a Value (internal, no spaces) and a Label (public):

If you want to add a lot of reasons, you can also click the CSV Options link and follow the prompts.

Step 4. Click Submit to save.

Once you’ve set up the cancellation reasons, MeetMax displays them to everyone who has access to cancel meetings at your event.

Here’s an example from an Unmoderated meeting program, where an Attendee is canceling one of their meetings:

Here’s an example from a Moderated meeting program, where an event Admin is cancelling a meeting for an Attendee:

You can view or export a list of all cancelled meetings, with the chosen reason for each one.