In this article:

• Where is it?
• Enabling this feature
• SMS notifications vs. Push notifications
• Adding an opt-in for Attendees
• Sending a batch of SMS notifications
• Verifying receipt
• Can Attendees opt out?

Where is it?

Once enabled, you’ll send SMS notifications from the Bulk Actions menu:

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Enabling this feature

Batch SMS notifications are a premium add-on feature.

• Reach out to your TWST Events Sales representative to license this service.
• After that, our Support team will add the feature to your event.

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SMS notifications vs. Push notifications

MeetMax offers several ways to communicate with Attendees during your event. You can use any or all of these options:

• Batch SMS notifications: What we’re covering here.
• Automated SMS meeting reminders: Alert Attendees when a meeting is about to start.
• Mobile Push notifications: If you’re using our mobile apps, send opted-in users messages through the app.

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Adding an opt-in for Attendees

To use this feature, your event registration form needs two fields:

• Cellphone (Required field)
• Text Notifications (Required field)

Cellphone field setting

When you add the Cellphone field, we recommend adding a Validation setting.

In the Form Editor, head to the Type column and click on the Edit icon:

In the pop-up, head to the Validation section. Choose the phone number format that fits your event:

That way, MeetMax can ensure that cellphone numbers are always formatted correctly. Your attendees will never miss a text notification.

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Sending a batch of SMS notifications

Step 1. Head to the Attendee List:

Step 2. Filter the list to display the Attendees who’ve opted in to receive SMS messages:

Step 3. If you want to message a subset of these Attendees, add more filters to narrow the list down further. In this example, we’re messaging Attendees from one company:

Step 4. When the list is displaying the recipients you need, head to the top right corner of the page. In the Bulk Actions menu, choose Mobile Notifications:

Step 5. In the pop-up, compose your batch message. Then click Submit:

	If your event is using our mobile app, you’ll see both the SMS and Push buttons as shown above. Be sure to choose SMS. If you’re not using our mobile app, you won’t see any buttons and your message will always send by SMS.
	MeetMax can send SMS messages only to Attendees who’ve both opted in and provided a valid cellphone number.

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Verifying receipt

After you’ve sent a batch SMS message, you’ll see the Mobile Messages page:

The Mobile Messages log shows you all batch SMS messages sent during your event, and how many Attendees received them:

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Can Attendees opt out?

Even when an Attendee has previously opted in to receive text messages, we recommend giving them a way to opt back out during your event.

The Attendee can log into MeetMax and head to the Contact tab. They’ll access their registration form. They can opt out of texts, and click Submit to save: